Your customers' satisfaction
Cegma Topo identifies your customers' level of satisfaction with your complete offer (pre-sales, sales, warranties, etc.). Our recommendations then let you move forward by satisfying your customers even more.
Your questions | Your benefits |
Are your customers fully satisfied with your products and services? |
Monitor and improve the number of customers who are "completely satisfied" and even "extremely satisfied". |
Are your customers loyal? | Seize the levers that build your customers' loyalty. |
Do your customers recommend you to their friends and family? | Monitor your recommendation rate and build a relationship of trust with your customers. |
Do your customers prefer you to your competitor? | Identify your strong and weak points in relation to your competitors in order to move forward. |
A mass distribution firm entrusts Cegma Topo with carrying out its customer satisfaction survey. Twice a year our interviewers question the firm's customers by phone. Our analyses let you monitor how customers view various factors: the shop, price, offer, promotions, checking out, etc. Our analyses reveal the improvements and shortcomings in each area. A dedicated Cegma Topo team then animates the network on the basis of the strategic guidelines established by the firm.